Lexaro

End User License Agreement (EULA)

Effective date: 2026-04-21 | Version: 2026.04.21.02

End User License Agreement (EULA)

Effective Date: April 21, 2026

Provider: TechHighway Systems Inc. ("TechHighway", "Lexaro", "we", "us")

Product: Lexaro - cloud-based, AI-powered legal practice management platform (the "Service")

By accessing or using Lexaro, the subscribing law firm and its authorized firm personnel agree to be bound by this Agreement.

1. License Grant

Lexaro grants the subscribing firm a limited, non-exclusive, non-transferable, revocable, non-sublicensable license to access and use the Service for internal business and legal-practice operations, subject to this Agreement.

The Service is licensed, not sold. Except for the limited usage rights expressly granted herein, no ownership rights in the Service are transferred.

2. Description of Service

Lexaro is a cloud-based, AI-powered legal practice management platform that may include:

  • Matter management
  • Document storage and organization
  • Task and deadline tracking
  • Billing and reporting tools
  • Reports
  • AI-assisted features
  • Role-based access permissions
  • Client portal workflows and communications

    • Features may vary by subscription plan, configuration, region, or integration availability.

    3. Account Responsibilities

    The subscribing firm and its authorized users agree to:

  • Provide accurate, current registration and account information
  • Maintain confidentiality and security of login credentials
  • Be responsible for all activities under firm accounts
  • Promptly notify Lexaro of any known or suspected unauthorized access or account compromise

    • The firm is responsible for user provisioning, role assignment, and permissions governance.

    4. Acceptable Use

    You agree not to:

  • Reverse engineer, copy, modify, decompile, or create derivative works of the Service except to the extent such restriction is prohibited by law
  • Use Lexaro for unlawful, fraudulent, or unauthorized purposes
  • Upload malicious code, malware, or harmful content/documents
  • Attempt unauthorized access to systems, data, accounts, or networks
  • Interfere with Service integrity, availability, or security controls
  • Use AI features in violation of legal, professional, or ethical obligations

    • 5. Data & Privacy

    As between the parties, the firm retains ownership of its data ("Customer Data" or "User Data").

    The firm grants Lexaro a limited license to host, process, transmit, secure, and back up Customer Data solely as necessary to provide, maintain, support, secure, and improve operation of the Service.

    Lexaro will:

  • Implement reasonable administrative, technical, and organizational security measures
  • Restrict staff access to Customer Data to personnel with a legitimate service-related need
  • Access Customer Data only as necessary to provide/support the Service, maintain security, comply with law, or as instructed by the firm
  • Apply encryption controls in transit and at rest where required by applicable law, industry standards, or platform security controls
  • Not use Customer Data to train generalized AI models without the firm's explicit consent

    • Use of the Service is also governed by the Lexaro Privacy Policy.

    6. Subprocessors and External Providers

    Lexaro uses third-party infrastructure and service providers. Default providers may include:

  • Cloud provider(s): AWS
  • AI provider(s): OpenAI, Anthropic, Perplexity, Gemini

    • Lexaro may add, remove, or replace subprocessors/providers over time for operational, security, or commercial reasons. Use of third-party services is governed by applicable third-party terms and policies.

    7. AI Features Disclaimer

    Lexaro may provide AI-generated suggestions, drafts, summaries, classifications, or other outputs.

    You acknowledge and agree that:

  • AI outputs may be incomplete, inaccurate, outdated, or inappropriate for a specific matter
  • You are solely responsible for reviewing, validating, and approving all outputs before reliance or use
  • AI features are assistive tools only and do not constitute legal advice, legal opinion, or professional judgment

    • Lexaro is not liable for decisions, filings, communications, or outcomes based on AI-generated outputs.

    8. Subscription & Payment

    Lexaro operates on a paid subscription basis under the active plan and order terms.

    Fees are due as invoiced. Failure to pay may result in suspension or termination of access.

    Except where required by law or expressly stated in written commercial terms, payments are non-refundable.

    Taxes, duties, and similar governmental charges are the firm's responsibility unless legally required to be collected/remitted otherwise by Lexaro.

    9. Intellectual Property

    All rights, title, and interest in and to the Service, including software, architecture, design, interfaces, features, branding, trademarks, documentation, and related intellectual property, are and remain the exclusive property of TechHighway and its licensors.

    No rights are granted except as expressly set out in this Agreement.

    10. Confidentiality

    Each party agrees to protect and not improperly disclose non-public confidential information of the other party, using at least reasonable care and solely for purposes of performance under this Agreement.

    11. Service Availability

    Lexaro strives for high service availability but does not guarantee uninterrupted or error-free operation.

    Lexaro may, from time to time:

  • Perform scheduled or emergency maintenance
  • Update, modify, or enhance features
  • Restrict, suspend, or discontinue portions of the Service where reasonably required

    • 12. Termination and Suspension

    Lexaro may suspend or terminate access where:

  • The firm breaches this Agreement
  • Payment obligations are not met
  • Security, legal, or abuse risks require protective action

    • The firm may terminate subscription use in accordance with applicable commercial terms.

    13. Data Export and Post-Termination Retention

    After termination or expiration, the firm has a 30-day window to request or perform export of available Customer Data.

    After the export window, Lexaro may delete or anonymize data in accordance with legal, contractual, and operational requirements.

    14. Limitation of Liability

    To the maximum extent permitted by law:

    14.1 Exclusion of Certain Damages

    Lexaro is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunity, goodwill, reputation, or data, arising from or related to use or inability to use the Service, even if advised of possible damages.

    14.2 Cap on Liability

    Lexaro's total aggregate liability arising out of or relating to this Agreement will not exceed the total fees paid by the firm to Lexaro during the twelve (12) months immediately preceding the event giving rise to the claim.

    14.3 Third-Party Services

    Lexaro is not liable for failures, downtime, data events, or damages caused by third-party services, including cloud providers, integrations, communication providers, payment processors, or AI service providers.

    15. Disclaimer of Warranties

    The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, or uninterrupted availability.

    16. Indemnity

    The firm will defend, indemnify, and hold harmless TechHighway from third-party claims, liabilities, losses, and costs (including reasonable legal fees) arising out of or related to the firm's data, unlawful use, professional misuse, or breach of this Agreement, except to the extent caused by TechHighway's gross negligence or willful misconduct.

    17. Compliance with Laws

    The firm and its users agree to comply with all applicable laws, regulations, professional rules, and ethical obligations, including data protection requirements and legal-practice standards.

    18. Governing Law and Venue

    This Agreement is governed by the laws of the Province of Ontario and applicable federal laws of Canada.

    The parties submit to the exclusive jurisdiction and venue of the courts located in Ontario, Canada.

    19. Changes to Agreement

    Lexaro may update this Agreement from time to time. Updated versions become effective on publication or the stated effective date.

    Continued access to or use of the Service after the effective date constitutes acceptance of the updated Agreement.

    20. Contact

    Questions regarding this EULA may be sent to contact@lexaro.ca.